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Strategic Service Plan

AU$25,000.00Price
Quantity
Services are the backbone of the Council life.  Designing, planning, delivering and evaluating Local Government services is a time consuming and complex process.  We have a standardised data collection and engagement approach that we facilitate with Local Councils to ensure each service has a clear intent, metrics and goals financial plan for the next 1-4 years. As we fully understand the integrated planning framework, we can ensure clear links from the Community Vision right down to key responsibilities and accountability for each staff member in the service.

  • Comprehensive Service Review:

    • Assesses the effectiveness, efficiency, and alignment of current services with community needs and council priorities.
    • Identifies gaps, duplication, and opportunities for improvement.

  • Community and Stakeholder Engagement:

    • Involves residents, businesses, council staff, and elected officials in the planning process.
    • Ensures services reflect the expectations and priorities of the community.

  • Data-Driven Decision-Making:

    • Uses performance data, benchmarking, and financial analysis to inform service planning.
    • Ensures resources are allocated based on evidence and impact.

  • Alignment with Strategic and Financial Plans:

    • Ensures service planning aligns with council strategies, budgets, and long-term financial plans.
    • Helps councils meet legislative and policy requirements.

  • Service Prioritisation and Optimisation:

    • Assesses service levels, cost-effectiveness, and future demand to guide resource allocation.
    • Identifies opportunities for service consolidation, outsourcing, or innovation.

  • Performance Metrics and KPIs:

    • Establishes clear success measures to track service effectiveness and community outcomes.
    • Supports ongoing service evaluation and continuous improvement.

  • Risk and Sustainability Assessment:

    • Identifies risks to service delivery, including funding challenges, workforce capacity, and external pressures.
    • Develops strategies to ensure long-term service sustainability.

  • Future-Focused Planning:

    • Incorporates trends, emerging technologies, and demographic shifts into service planning.
    • Ensures council services remain relevant and adaptable to future needs.
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