Step 1 Team Formation

Purpose

This is the start.

Outcome

Once this step is complete, you will have identified the process that requires improving, and potential team members will have been identified to participate in the team.

Team Formation

At the end of this step, your commitment to improve will be interpreted into a set of integrated improvement activities, each described by a Scope Statement.

Sub Step

1.1 Identify an opportunity

Customer needs/wants
Employee feedback
Business Plan Key Result Areas/Key Performance Indicators
Supplier feedback
Performance Measures
Waste

Tools/Techniques that Could Help

Customer Surveys

Pareto Charts

Review Business Plan KRAs (Key Results Areas) and KPIs (Key Performance Indicators)

Brainstorming

Multivoting

Nominal Group Technique

Affinity Diagram

Customer Complaints

Employee Suggestions

Histograms

Existing Run Charts

Existing Control Charts

Existing Work Instructions

1.2 Select the process requiring improvement

Macro Flowchart

S-I-P-O-C

1.3 Identify the sponsor, likely team members, process intent

Macro Deployment Flowchart

Brainstorming

S-I-P-O-C

1.4 Prepare draft task cycle for first meeting of the team

Task Cycle

Team Development

Formal Team Roles

Informal Team Roles

Task and people’s needs